英語道歉信范文

　　在現(xiàn)在的社會生活中，有時我們會接觸并使用道歉信，道歉信是要向?qū)Ψ疥愂鰺o法答應的所請所托的原因，對不愿為的事，可聲明自己的一貫主張，對不能為的請托，更應陳述理由，說明自己為什么不能為。相信寫道歉信是一個讓許多人都頭痛的問題，下面是小編幫大家整理的英語道歉信范文，希望對大家有所幫助。

Dear Mr. & Mrs. Wang：

　　Thank you for choosing to stay at Shanghai hotel and for taking the time to sharing your comments and experiences for our services. I am most d1x—0.html" target="_blank" >embarrassed to learn about the service shortcomings that you encountered and the problems you had with our Reservation Department. Please accept my sincere apologies on behalf of the hotel.

　　I have read your comments personally to learn from your comments and experiences and I quite agree that the points you raise are unacceptable and assure you we will do everything we can to rectify them. I have addressed the issue with the parties concerned so that we may all have the opportunity to learn from it.

　　I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations. I assure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamless and personalized service. This is after all what sets us apart from the competition and makes us truly “Shanghai”.

　　We are very conscious of the importance in providing a consistent high level of service standards to all our guests and create a most favorable impression with each and every stay.

　　Please do not hesitate to call me any time if I can be of any assistance.

　　Yours

　　sincerely

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