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商務(wù)英語(yǔ)的道歉信
在日新月異的現(xiàn)代社會(huì)中，越來(lái)越多地方需要用到道歉信，相比于口頭致歉，寫(xiě)道歉信則更有誠(chéng)意，態(tài)度更為誠(chéng)懇。來(lái)參考自己需要的道歉信吧！下面是小編為大家收集的商務(wù)英語(yǔ)的道歉信，歡迎閱讀，希望大家能夠喜歡。
商務(wù)英語(yǔ)的道歉信1
Dear Ms Sciberras,
I would like to apologise for not returning the books but I have been away from school for a week because I had the measles. I will not be coming to school for another week or so. I promise I will return the books as soon as I am back.
Thank you.
Regards,
Anita Borg
商務(wù)英語(yǔ)的道歉信2
道歉 Apologies 有時(shí)我們需要表達(dá)歉意，往往是因?yàn)樽约鹤鲞^(guò)某件事、沒(méi)有去做某件事或者沒(méi)能夠去做某件事。道歉應(yīng)該是真誠(chéng)的，而且應(yīng)該強(qiáng)調(diào)是你自己的過(guò)錯(cuò)，或者解釋你沒(méi)能夠去做某事的原因。你應(yīng)該:
1.道歉。 2.解釋發(fā)生了的事情。
3.保證將來(lái)不會(huì)再發(fā)生了。
4.最后，再次道歉。
常用句型
Formal正式的
1. I really must apologize for…我真得為……道歉。
2. I am sorry for any inconvenience this may have caused you.我對(duì)由此給您帶來(lái)的麻煩表示歉意。
3. 1 would like to express my apologies for…我要為……表達(dá)我的歉意。
4. It is with great regret that…非常抱歉，……
5. I regret that I have caused you…我為給你造成的·一道歉。
6. I hope you will forgive me for…我希望你能就……之事原諒我。
7. I am writing to apologize for…我為……之事寫(xiě)信道歉。
8. I am writing to express my apology for…我為……之事特此寫(xiě)信表達(dá)歉意。
9. Please accept my apology for…請(qǐng)接受我就……之事的.道歉。
10. My apologies for not being able to…我為未能……道歉。
Informal非正式的
在線(xiàn)英語(yǔ)外教一對(duì)一培訓(xùn) /retype/zoom/f93844efb14e852459fb5720?pn=2&x=0&y=0&raww=478&rawh=23&o=jpg_6_0_______&type=pic&aimh=23&md5sum=4b924964ffd9607334a9ea158fe00257&sign=2f37995ccd&zoom=&png=11482-&jpg=1198-" target="_blank">點(diǎn)此查看
yesterday. I know these days since John's funeral have been very difficult for you，and I was clearly out of order in making reference to "merry
widows." I'm sorry you had to suffer from my foolishness.
I hope you will be able to forgive me. I have tremendous respect for you and your abilities, and I hope we can continue to work well together. I'm terribly sorry.
Regards，
Tom
商務(wù)英語(yǔ)的道歉信3
Addressee Address
Dear ___________,
It is with great concern and regret we received your (letter, e-mail, phone call, etc.) outlining the problem you had with our service. (LIST THE PROBLEM AND DATE IT OCCURRED).
First and foremost, on behalf of (the company/person who made the mistake), I would like to personally apologize for your inconvenience. We accept full responsibility for breaking our appointment and I assure you we are taking the necessary steps to prevent it from happening in the future since we cherish our
cooperation, value our customers, make up your compensation and by no means try to improve our service. Thank you for bringing this matter to our attention.
Having got involved in the latest (events, affairs, accidents, etc.), our business is now at the mercy of (the main reason of breaking a date). We feel sorry for bring you too muchinconvenience and we are now working on the ways to make up your
compensation.We know what we have done and what we need to make up while we hope what we will do can meet your satisfaction and requirement of better service.
First of all, we will estimate the value of your loss and spare no effort to solve your problems. Then, attention will be paid to the compensation of your loss. We are again regretful for the loss of your time and energy. I am sure that priority will be given to meeting your requirement. Last but not least, we will by no means improve our service and provide you with comfort and satisfaction. We promise that we will not have such things happen again.
We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal
number (provide number). Again, I, on behalf of (the company/person who made the mistake), I would like to personally apologize for your inconvenience.We hope that you can accept our humble compensation and forgive what the mistakes (explainthe main reason of breaking a date) we have made. We cherish our cooperation, value our customers, make up your compensation and by no means improve our service. We look forward to continuing serving you as a valued customer.
Thank you for your invaluable support,
Addressee name and signature
商務(wù)英語(yǔ)的道歉信4
To XXX：
I’m sorry to say that I cannot go to the bookstore ise you a replacement shipment. We pensate.
I do apologize for any inconvenience this may cause you and I , it was nowhere to be found. i will try to recover it as soon as possible. if i fail to find it, i will get a new book for you.
but i am afraid it can never take the place of the old one. old books are like old friends. once lost, they can never be replaced. they are connected with cherished associations which the new ones can never have. and for this irrecoverable loss, i am to blame. i was so careless with my things. this is a warning to me to be more careful in the future.
yours truly
商務(wù)英語(yǔ)的道歉信5
Dear Mr. Clinton
Thank you for your letter of 9 May 20xx concerning faulty goods purchased in our store in London.
I am very sorry indeed that you were not satisfied with the pencils that you bought from our store.
Our company in always trying to improve the quality of its merchandise and we are very unhappy when one of our products does not give satisfaction. In fact, this was due to the breakdown of our packing machine.
In the meantime I regret the disappointment you were caused. As a gesture of goodwill, I have pleasure in refunding the cost of the pencils. And enclose a gift voucher that you can use in our London branch.
Thank you for bringing this matter to our attention. I hope any further purchases you many make at our stores will be up to our usual high standards
Yours sincerely
Paul Harvey
Customer Relations.
商務(wù)英語(yǔ)的道歉信6
在日常工作中難免會(huì)犯一些差錯(cuò)，學(xué)會(huì)正確的補(bǔ)救方法很重要。首先，我們要做的就是致歉。你會(huì)寫(xiě)英語(yǔ)致歉信嗎？在致歉信中道歉更重要還是提出解決方案更重要？如何在致歉信中表達(dá)出自己的歉意讓對(duì)方欣然接受呢？在本篇文章中，安格英語(yǔ)老師將以?xún)蓜t工作中常見(jiàn)的錯(cuò)誤為例，教大家如何寫(xiě)好英語(yǔ)致歉信。
模擬場(chǎng)景一：因發(fā)票有誤致歉(Apologies for an incorrect invoice)
Dear Mr. Hunnicutt,
I am writing to apologize for the incorrect invoice you received from us. Owing to a breakdown in communications, we did not credit you with a 10% discount, as agreed.
We shall send you the correct invoice as soon as possible and make sure that such a mistake will not occur again. Please accept my apologies for any inconvenience we have caused.
Your sincerely,
Peter Gibson
Accounts Manager
**New words:
invoice n.發(fā)票
breakdown n.故障
discount n.折扣
在以上的英語(yǔ)道歉信中首先作者針對(duì)出現(xiàn)的問(wèn)題道歉，并解釋了錯(cuò)誤產(chǎn)生的原因。隨后另起一段提供解決建議，最后禮貌結(jié)尾。安格英語(yǔ)老師提示，在寫(xiě)道歉信時(shí)，解決問(wèn)題的目
的應(yīng)該高于道歉本身。因此，在道歉信中給出解決方案是每一位上班族都要學(xué)會(huì)的一點(diǎn)。
下面，讓我們?cè)賮?lái)看一則關(guān)于國(guó)際貿(mào)易中因貨物質(zhì)量不符的致歉信：
Dear Mr. Black,
We acknowledge that there are indeed some discrepancies between the shipping instructions and the actual shipment. Therefore, there will be a shortage in your May shipment.
We are very sorry for causing you so much trouble in your monthly reports. Efforts are now being made to establish procedures that will alleviate this situation. Your cooperation and patience in these respects would be greatly appreciated. Sincerely yours,
Oliver Lee
Assistant Manager
**New words:
acknowledge v.承認(rèn)，告知已收到
discrepancy n.差異
shipping instruction 裝運(yùn)說(shuō)明
shipment n.裝運(yùn)
procedure n.程序
alleviate v.減輕，緩和
看完這一則道歉信后，相信大多數(shù)人已經(jīng)心里有數(shù)道歉信該如何寫(xiě)了，簡(jiǎn)單來(lái)說(shuō)就是承認(rèn)錯(cuò)誤-提出方案-禮貌結(jié)尾的.三部曲。下面，安格英語(yǔ)老師提供了一些在道歉時(shí)可以用上的句型：
I am very sorry for ….. ,but please believe me I had no intention of bothering you.
I am sorry that I did not check the goods before dispatch(派遣).
I apologize for forgetting the appointment we had made.
Please forgive us for the delay.
I personally want to extend an apology to you for …
I hope you will excuse/forgive me for ….
May I offer you my sincere apologies for …?
Please accept our sincere apologies for ….
商務(wù)英語(yǔ)的道歉信7
Dearxxxxx,
I am writing this letter to express my apology that xxxxxxxxxxxxxx.
I feel terribly sorry about this. Once again, I am very sorry for any inconvenience caused.
I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerelyxxxxxx
商務(wù)英語(yǔ)的道歉信8
Dear Sir.
I am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color. I have acknowledged that my fault has brought you great trouble and unconviniences. I hereby express my deep sorrow for this matter and we are going to do our best to make it up to you. I assure you that this mistake will not happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter.
Best regards
商務(wù)英語(yǔ)的道歉信9
Dear Mr. / Ms,
I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.
On referring to our earlier correspondence,I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred.
I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend.
商務(wù)英語(yǔ)的道歉信10
Dear Mr Gatt,
I am sorry to hear about the problems you have been experiencing with the order you placed with us on the 23rd January. I cannot as yet say who is at fault but I assure you there will be a full investigation. Moyra Brown, who is our production assistant, will contact you shortly to arrange suitable compensation for the inconvenience that has been caused.
I would like to apologise once more.
Yours sincerely,
George Hili
商務(wù)英語(yǔ)的道歉信11
一．必背句子
Para1：表示歉意
1. I’m very sorry for not being able to visit Beijing with you next weekend. I’m writing to apologize to you for it.
2. The reasons why I can’t go with you are as follows.
Para2：解釋原因，提出補(bǔ)救辦法
1. Just now I received a call from my cousin, who went to Australia for further study last year.
2. He told me that he would be back to China at 8 am on Saturday, and he hoped I could pick him up at the airport with his family.
3. We haven’t seen each other for a year, so I think I am supposed to meet him.
4. I make an apology to you for any inconvenience caused, and I hope you can understand my situation.
5. Let’s make it another time. How about May Day?
Para3：再次致歉，希望得到理解
1. I would appreciate it if you could accept my apology. Looking forward to your early reply.
二．道歉信作文模板
假如你是王濤， 由于母親生病住院,你要照顧她，所以你無(wú)法參加美國(guó)朋友 Tom 本周 六下午的生曰聚會(huì)。你已寄出生日禮物（張杰的'最新 CD） 。請(qǐng)你寫(xiě)一封電子郵件，內(nèi)容 如下： 1 表達(dá)歉意 2 說(shuō)明原因 3 送上祝福 注意： 1.詞數(shù)為 100 字左右。 2.可適當(dāng)增加細(xì)節(jié)，以使行文連貫。
Dear Tom,
How is everything going with you?
I’m terribly sorry that I’m not able to go to your birthday party this Saturday afternoon. I’m in Beijing now because my mother is seriously ill and will have an operation here. She is in bad need of my care these days, so I’m staying here to take care of her in the hospital.
I wish you a happy birthday and hope everything will go well with the party. By the way, I have sent you the latest CD of Zhang Jie. I hope you’ll like this birthday present.
I’m looking forward to seeing you soon.
Yours,
Wang Tao
商務(wù)英語(yǔ)的道歉信12
dear frank:
i am terribly sorry to tell you that i have lost the valuable book you were so kind to lend me last week. i read it everyday and intended to finish it next month. last night when i came to my room, it was nowhere to be found. i will try to recover it as soon as possible. if i fail to find it, i will get a new book for you.
but i am afraid it can never take the place of the old one. old books are like old friends. once lost, they can never be replaced. they are connected with cherished associations which the new ones can never have. and for this irrecoverable loss, i am to blame. i was so careless with my things. this is a warning to me to be more careful in the future.
yours truly
商務(wù)英語(yǔ)的道歉信13
Dear Mr. Grison
Thank you for your letter of 6 May 20xx concerning the faulty tableware.
I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.
We have been supplying you for five years and we will replace the faulty delivery free of charge within three days.
We have been supplying you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.
I hope that you can use our company as your supplier in the future.
Your sincerely
商務(wù)英語(yǔ)的道歉信14
Dear Mr. Johnson
Thank you very much for your letter of 3 May 20xx.
We wish to offer our sincere apologies for the long delay in replying to your letter. We have recently moved our headquarters to a new location in the south of city and this has resulted in some considerable delay in replying to enquiries. The move has now been completed and I can assure you that there will be no more delays in the future.
The catalogue you require are enclosed and I hope that you will continue to use us as your main supplier.
Your sincerely
非常感謝您20xx年5月3日的來(lái)信。
我們?yōu)檠诱`很長(zhǎng)時(shí)間回復(fù)您的信件表示真誠(chéng)的.歉意。
我們最近把公司總部搬到位于城市南部的一個(gè)新地方。
這導(dǎo)致了大量回復(fù)詢(xún)問(wèn)信函的延誤。
現(xiàn)在搬家已經(jīng)結(jié)束并且我可以向您保證今后不再會(huì)有延誤。
我隨信附上您要的目錄。
我希望您繼續(xù)把我們作為您的主要供應(yīng)商。
商務(wù)英語(yǔ)的道歉信15
Dear Mr. Sation
With reference to your letter dated 3rd May 20xx, I am writing to apologies for the mistake we made.
The mistake was made because our computer broke down on 29 April. I can assure you we will send the cheque of $200 to you in two days. We will offer you 20% discount for you next stay.
Please accept our apologies for the inconvenience this error has caused you and we look forward to meeting you again.
Your sincerely
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