商務(wù)道歉信 英文

　　英文商務(wù)道歉信范文【一】

　　Apologize letter __ business English_ by LQY

　　Dear Sir or Madam,

　　I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners.

　　Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.

　　I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10% discount to compensate.

　　I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again.

　　道歉與解釋【二】

　　1.Dear Mr/Ms,

　　We are sorry we cannot send you immediately the catalogue

　　and price list for which you asked in your letter of

　　March 10. Supplies are expected from the printers in two

　　weeks and as soon as we receive them, we will send you a

　　copy.

　　Yours faithfully

　　尊敬的先生/小姐，

　　對三月十日來信所要目錄和價格單，很抱歉不能馬上寄去。

　　印刷商兩周后供貨，一旦收到，我們將給您寄去一份。

　　您誠摯的

　　2.Dear Mr/Ms,

　　I was very concerned when I received your letter of

　　yesterday complaining that the central heating systemin your new house had not been completed by the datepromised.

　　On referring to our earlier correspondence,I find that

　　I had mistaken the date for completion. The fault isentirely mine and I deeply regret that it should haveoccurred.

　　I realize the inconvenience our oversight must be

　　causing you and will do everything possible to avoid

　　any further delay. I have already given instructions

　　for the work to have priority and the engineers working

　　on the job to be placed on overtime. These arrangements

　　should see the installation completed by next weekend.

　　Yours faithfully

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