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商務(wù)電話(huà)禮儀英語(yǔ)對(duì)話(huà)
電話(huà)溝通是職場(chǎng)中每位上班族都要接觸到的，下面小編整理了英語(yǔ)電話(huà)溝通技巧，希望能夠幫助大家掌握英美商務(wù)人士電話(huà)交流的相關(guān)禮儀和習(xí)慣!
商務(wù)電話(huà)禮儀英語(yǔ)對(duì)話(huà)【1】
A: Hello, are you Mr. Black? B: Yes, I am.
A: Hello, I’m the Export sales of Nanning Native products company, my name is Amy, I'm glad to see you, Welcome to Nanning, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.
A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later. B: OK.
(10 minutes to the Galaxy Hotel)
A: Mr. Black, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK?
B: Well, thank you.
A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company. B: OK.
A: see you tomorrow. B: see you . (The next morning) A: Good morning, Mr. Black. B: Good morning, Amy.
A: Mr. Black, Do you like sandwich ? B: ah.
A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together . B: Ok.
(30 minutes later, came to the company at the gate)
A: This is our company, our company was founded in 1998, Mainly in sales Southeast
Asia souvenirs; We have 282 staffs in total Our products are not only sold in Nanning, also sell in Nationwide through e-commerce sales channels.
B: Oh, your company's product sales channels are Very complete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company. A: Well, thank you.
A: Mr. Black, Or I take you to visit the the Nanning ASEAN Expo Convention Center now ?
B: okay, this is my first time to Nanning, I’m going to visit the Nanning ASEAN Expo Convention Center with this opportunity .
(They both went to the Convention and Exhibition Center)
A: Nanning is the Green City of China, It’s the capital of Guangxi, where the ASEAN Expo was held every year in there And many Southeast Asian countries and various industry companies will exhibit at Nanning ,It’s a tremendous business opportunities for Nanning.
B: Yes, In recent years, Nanning is developing rapidly, especially rely on ASEAN Expo, Nanning have a lot of business opportunities,
It’s can drive the economic development of Guangxi Develop fast so we want to establish the long-term cooperative relationship with your company. A: I believe you are right . (They smile, the end of the tour.) (Two at the airport)
B: Amy , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.
A: I wish you have a pleasant journey, Remember send a message to me when you arrival in the United States. B: Well, thank you, goodbye.
A: okay , I’m looking forward to your come around again. B: Goodbye. A: Goodbye.
商務(wù)電話(huà)禮儀英語(yǔ)對(duì)話(huà)【2】
(A：Jan Wise B：Receiver)
A：Hello.Can I speak to Mr.Clark?
B：May I have your name，Please?
A：This is Jan Wise speaking.
B：Hold on，please…I'm sorry，but he's on another line now.
Would you care to hold?
A：Well，I need to leave in a ninute.Could you take a message，Please?
B：Gertainly.
A：It's a little complicated… I'm Mr.Clark's former classmate.
B：OK.
A：I was supposed to meet Mr.Clark for lunch at 12∶30 at Ernierestaurant with a friend of us，Miss White…
B：Ernie…Miss White——OK…
A：But Miss White's flight arrived late，and I need to pick her upat the airport now…
B：Airport——OK…
A：So please tell him that the time is changed to 1∶00…
B：One o'clock…
A：And I hear that Miss White likes to eat Chinese food recently，so I want to meet at Beijing restaurant instead of Ernie's. Bythe way，please tell him not to book the table，I have done it al-ready.
B：Beijing restaurant… Chinese food——OK，Miss Wise，I'll givehim the message.Anything else?
A：That's all.Thank you for trouble taken.Good-bye.
B：Good-bye
關(guān)于打電話(huà)英語(yǔ)表達(dá)方式2
(A：Jim Brown B：Receiver)
A：Hello.This is Jim Brown of the Export Department.May Ispeak to Mr.Wang?
B：I'm sorry，but he is out of the office right now.
A：When will he be back?
B：He should be back at any moment.
A：I wonder if you could give Mr.Wang a message for me?
B：Yes，certainly.Just a minute.I'll get a pen.(Pause)OKay，please carry on.
A：There will be a very urgent meeting at three o'clock and Iwould like Mr.Wang to attend it.
B：OKay，an urgent meeting…three o'clock…May I ask whatit's regarding?
A：Yes.It's regarding the foreign exchange market and our salesstrategy this year.
B：Shall I tell Mr.Wang to prepare any material?
商務(wù)電話(huà)禮儀英語(yǔ)對(duì)話(huà)【3】
S: Good morning, Welcome to Cafe Plus, Sir/Madam. What would you like to have?
早上好，歡迎光臨尚苑西餐廳。您想吃點(diǎn)什么嗎，先生/女士?
C: I would like some eggs.
我想吃雞蛋。
S: How would you like the eggs to be cooked, fried egg, scrambled eggs, poached eggs or boiled eggs, Sir/Madam?
您要煎蛋，炒蛋，波蛋亦或煮蛋，先生/夫人?
C: I would like fried eggs.
我要煎蛋
S: How would you like the eggs to be fried,sunny side up or over easy, Sir/Madam?
雙面煎還是單面煎?
C:Sunny side up please.
單面煎
S:Please wait a moment, it will be ready in a few minutes.
請(qǐng)稍等，幾分鐘就好。
C:Thank you.
謝謝
S: Your sunny side up fried eggs is ready, Sir/ Madam.
這是您的單面煎蛋。
C:Thank you.
謝謝
S: Is there anything else I can offer, Sir/Madam?
還需要點(diǎn)別的什么嗎?
C: No,thank you.
不，謝謝。
Scene 2 - Salad Station:
S: Woul dyou like to have some appetizer, Sir/Madam ?
您想來(lái)點(diǎn)開(kāi)胃菜嗎?
We have traditional Caesar Salad, lobster Salad, Smoked Norwegian Salmon,Three Large California Sushi Rolls.
我們有傳統(tǒng)凱撒沙拉，龍蝦沙拉，煙熏挪威三文魚(yú)和三色加州壽司卷。
C: I would like lobster salad.
我想要來(lái)一份龍蝦沙拉。
S: Please wait a moment, it will be ready in a few minutes.
請(qǐng)稍等，幾分鐘就好。
C: Thank you.
謝謝。
S: Would you like something to drink, Sir/Madam? We have different fruit juice for you
choose.
請(qǐng)問(wèn)您需要什么喝的嗎，先生/女士?我們有不同的果汁供您選擇。
C:Please give me a glass of apple juice.
請(qǐng)給我一杯蘋(píng)果汁。
S: Is there anything else I could offer,Sir/ Madam?
您還需要點(diǎn)別的什么嗎?
C: No,thank you.
不了，謝謝。
Scene 3 -Carving Station:
C:Excuse me, I would like some roast meat.
打擾，我想吃點(diǎn)烤肉。
S:There are roasted beef, fish and lamb,Sir/Madam?
有烤牛肉、魚(yú)肉和羊肉，您喜歡哪樣呢?
C: Which would you like to recommend?
你有什么好推薦的嗎?
S: All of them are very delicious, I would like to recommend the roasted lamb.
都不錯(cuò)，我推薦您嘗試一下我們的烤羊肉。
C: No,I don't like lamb.
不，我不喜歡羊肉。
S: May I suggest roast fish to you?It is healthy,high protein but low fat.
烤魚(yú)怎么樣，健康，高蛋白低脂。
C:That's great.
好吧。
S: It may take several minutes, shall I deliver it to your table once it cooked, Sir/Madam?
可能需要幾分鐘烤�？竞煤笪�?guī)湍偷侥奈蛔由虾脝?
C:Thank you.
謝謝。
S: We also have some condiments for the roasted meat,such as fresh garden vegetables fresh asparagus tips or mixed seasonal Salads plus mashed potatoes.
我們還有一些配菜可供選擇，例如新鮮蔬菜，蘆筍或者什錦沙拉配土豆泥。
拓展：
場(chǎng)景對(duì)話(huà)一：見(jiàn)面問(wèn)好。
Caroline: Nice to meet you, Cindy. I’m Caroline, HRD of the company. Please have a seat.
Caroline: 很高興認(rèn)識(shí)您Cindy。我是人力資源總監(jiān)Caroline，請(qǐng)坐。
Cindy: Nice to meet you, Ms. Caroline.
Cindy: 您好Caroline女士。
場(chǎng)景對(duì)話(huà)二：測(cè)試應(yīng)聘者對(duì)公司的了解程度。
Caroline: From reviewing your resume, I can see that you performed excellently in school.What I want to know is why you think you’re right for this job.
Caroline: 從您的簡(jiǎn)歷，我可以看出您在校時(shí)很優(yōu)秀。我想知道為什么您認(rèn)為您適合這份工作。
Cindy: I am always interested in news coming from your industry, and I’m deeply impressedby your company’s sales performance. To have risen 200-percent in the domestic market overjust the past three years is an incredible feat. I also admire and agree with the employeedevelopmental values that the company has adopted. I find that my personal goals and ideasabout business operations fit perfectly with the companys goals and mission statement.
Cindy: 我一直關(guān)注您們行業(yè)的新聞，公司在過(guò)去三年里中國(guó)市場(chǎng)的業(yè)績(jī)?cè)鲩L(zhǎng)了兩倍，這給我留下了很深的印象。同時(shí)我也很喜歡貴公司培養(yǎng)員工的企業(yè)文化。我覺(jué)得我的個(gè)人發(fā)展目標(biāo)、商業(yè)理念和公司的目標(biāo)完全吻合。
Caroline: So you are well aware of our company. It appears that you have done your fairshare of research.
Caroline: 您對(duì)我們公司很了解，看來(lái)您提前做了很多功課啊。
Cindy: Yes, in addition to judging whether I am the right fit for C&C, I believe that its alsocrucial for me to know if this company is right for me. Ive been impressed by the service providedhere by everyone from the receptionist to the assistant. I am confident that I will have a veryrewarding and successful career here.
Cindy: 是的，除了判斷我是否符合C&C的要求外，了解公司是否適合我也很關(guān)鍵。從前臺(tái)到助理的接待都給我留下了深刻印象，我覺(jué)得我在這兒能開(kāi)創(chuàng)有價(jià)值而且成功的事業(yè)。
場(chǎng)景對(duì)話(huà)三：團(tuán)隊(duì)合作。
Caroline: Commitment to the company and the team is very important to us here.
Caroline: 在我們這里，對(duì)公司以及團(tuán)隊(duì)的責(zé)任是非常重要的。
Cindy: I am very responsible. Whenever I have been assigned to complete a certain task, myteacher and classmates could always count on me to achieve the stated task. There is also noneed to remind me of what I should do. I enjoy intermingling and doing things with others.
Cindy: 我很有責(zé)任心，如果讓我負(fù)責(zé)一件事，老師和同學(xué)們都會(huì)很放心。而且我用不著別人提醒我該做什么。我喜歡與人相處，以及和別人一起做事情。
場(chǎng)景對(duì)話(huà)四：個(gè)人職業(yè)發(fā)展計(jì)劃。
Caroline: So what are your career objectives? And how do you perceive your owndevelopment if you were to assume this position?
Caroline: 那您的事業(yè)目標(biāo)是什么？如果您獲得了這個(gè)職位，您對(duì)自己的發(fā)展有什么想法？
Cindy: I expect to have a good opportunity to put all of my knowledge into practice. I am adoer and I can contribute a great deal to the company. I hope that within five years, I could leadan energetic and productive marketing team.
Cindy: 我希望得到很好的實(shí)戰(zhàn)機(jī)會(huì)。我是個(gè)實(shí)干者，我能為公司貢獻(xiàn)很多。我希望在五年內(nèi)，我能夠領(lǐng)導(dǎo)一支有活力及高效率的市場(chǎng)團(tuán)隊(duì)。
場(chǎng)景對(duì)話(huà)五：人際關(guān)系。
Caroline: As a fresh graduate, what do you think is the most essential factor to establishingand maintaining a good relationship with your future boss?
Caroline: 您現(xiàn)在剛剛畢業(yè)，您認(rèn)為和您未來(lái)的老板能夠建立并保持良好關(guān)系的最主要因素是什么？
Cindy: All the supervisors have rich experience. So first of all I will obey the demands of thesupervisors. Secondly, I will ask their advice and maintain an open mind. Thirdly, when there arequestions, I will communicate in-depth with my supervisors to achieve a functional and propersolution.
Cindy: 領(lǐng)導(dǎo)都是工作經(jīng)驗(yàn)很豐富的人。首先我要服從領(lǐng)導(dǎo)的工作安排。第二呢，要虛心求教。第三，萬(wàn)一碰到疑問(wèn)，我會(huì)及時(shí)跟領(lǐng)導(dǎo)深入溝通，找到一個(gè)合理的解決方案。
場(chǎng)景對(duì)話(huà)六：應(yīng)聘者提問(wèn)時(shí)間到。
Caroline: Good, then do you have any question about our company?
Caroline: 好的，對(duì)于公司，您有什么問(wèn)題嗎？
Cindy: Could you tell me something about your training program?
Cindy: 能否介紹一下您們的培訓(xùn)制度？
Caroline: In brief, we offer both in-house and off-site training to our AP or U.S. headquarters.We have a few daylong training sessions for topics like business writing skills and software training.These sessions are available to everyone who applies. We also have a variety of other programsbased on each work function. Our program is essentially a job-rotation program, and we believe itis more effective than traditional on-the-job training.
Caroline: 簡(jiǎn)單來(lái)說(shuō)，我們既有在崗培訓(xùn)，也有去亞太總部或美國(guó)總部專(zhuān)門(mén)培訓(xùn)。我們采用整日課程來(lái)進(jìn)行商務(wù)寫(xiě)作和軟件操作一類(lèi)的培訓(xùn)。每個(gè)人都可以申請(qǐng)參加。我們還針對(duì)各個(gè)職能安排了多種多樣的課程。我們的課程主要是輪崗，我們相信這比傳統(tǒng)的在職培訓(xùn)要有效的多。
Cindy: It sounds attractive!
Cindy: 聽(tīng)上去真的很吸引人啊！
場(chǎng)景對(duì)話(huà)七：?jiǎn)柮嬖囌叩膬r(jià)值觀。
Caroline: Lastly, what’s your main consideration in your current job hunt?
Caroline: 最后，您選擇工作時(shí)主要考慮哪個(gè)方面？
Cindy: Potential growth opportunity. If a potential job does offer me an opportunity to growand mature, I will find it very easy to devote my career to executing my responsibilities at thehighest level. I believe that your company will be a perfect place for me to grow and develop!
Cindy: 潛在的發(fā)展機(jī)會(huì)。如果一個(gè)工作能夠讓我有發(fā)展和成熟的機(jī)會(huì)，我就會(huì)更容易地全身心投入去完成我的職責(zé)。我相信貴公司將是我成長(zhǎng)和發(fā)展的良好平臺(tái)！
場(chǎng)景對(duì)話(huà)八：結(jié)束語(yǔ)。
Caroline: I also hope to have the chance to get to know you better in the future.
Caroline: 好的，我也希望有機(jī)會(huì)更加詳細(xì)地了解您。
Cindy: Thank you for your time. I am looking forward to the next interview.
Cindy: 謝謝您的時(shí)間。我期待著下一次面試的通知。
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